Tech Tips: May 2018

Thursday, May 24, 2018

Summary

In this post I'll show a very simple use-case of the Maps API. I'll display a map with markers on a simple web page.

Code

Below is a simple javascript array of markers to be added to the map. This array is stored in a file named markers.js.

'use strict';
'use esversion 6';
const sites = [ 
  { lat: 39.016683491757995, lng: -106.31219892539934, label: 'Site 1' },
  { lat: 39.01841939481699, lng: -106.31966973052391, label: 'Site 2' },
  { lat: 38.816564618651974, lng: -106.243267861874, label: 'Site 3' },
  { lat: 38.970910463727286, lng: -106.40428097049143, label: 'Site 4' }
];

Simple HTML + javascript code to display the map and markers below.

<!DOCTYPE html>
<html>
<head>
 <meta charset="UTF-8">
    <style>
      #map {
        height: 800px;
        width: 100%;
       }
    </style>
 <title>Fabulous Sites</title>
 <script type="text/javascript" src="markers.js"></script>
</head>
<body>
 <div id="map"></div>
 <script>
  function markMap() {
         const center = {lat: 38.8, lng: -106.24};
         const map = new google.maps.Map(document.getElementById('map'), {
           zoom: 10,
           center: center
         });
         for (let i=0; i < sites.length; i++)
          var marker = new google.maps.Marker({
            position: {lat: sites[i].lat, lng: sites[i].lng},
            label: sites[i].label,
            map: map
          }); 
  }
 </script>
 <script async defer
     src="https://maps.googleapis.com/maps/api/js?key=yourkey&callback=markMap">
    </script>
</body>
</html>

Results

Summary

In this post, I'll demonstrate use of a Google Natural Language API - Sentiment. The scenario will be a caller's interaction with a contact center agent is recorded and then sent through Google Speech to Text followed by Sentiment analysis.

Implementation

The diagram below depicts the overall implementation. Calls enters an ACD/recording platform that has API access in and out. Recordings are then sent into the Google API's for processing.

Below is a detailed flow of the interactions between the ACD platform and the Google API's.

Code Snippet

App Server

Simple Node.js server below representing the App Server component.

app.post(properties.path, jsonParser, (request, response) => {
 //send a response back to ACD immediately to release script-side resources
 response.status(200).end();
 
 const contactId = request.body.contactId;
 const fileName = request.body.fileName;
 let audio;
 
 logger.info(`contactId: ${contactId} webserver - fileName:${fileName}`);
 admin.get(contactId, fileName) //Fetch the audio file (Base64-encoded) from ACD
 .then((json) => {
  audio = json.file;
  return sentiment.process(contactId, audio);  //Get transcript and sentiment of audio bytes
 })
 .then((json) => { //Upload the audio, transcript, and sentiment to Google Cloud Storage
  return storage.upload(contactId, Buffer.from(audio, 'base64'), json.transcript, JSON.stringify(json.sentiment));
 })
 .then(() => {
  admin.remove(contactId, fileName); //Delete the audio file from ACD
 })
 .catch((err) => {
  logger.error(`contactId:${contactId} webserver - ${err}`);
 });
});

app.listen(properties.listenPort);
logger.info(`webserver - started on port ${properties.listenPort}`);

Source: https://github.com/joeywhelan/sentiment

Tech Tips

Thursday, May 24, 2018

Google Maps API

Summary

Code

Results

Google Sentiment Analytics

Summary

Implementation

Code Snippet

App Server