Summary
This post is a continuation of this one covering Dialogflow and InContact chat integration. BlueJeans video chat will be added to that same framework in this post.Architecture
I use Google's Cloud Storage to host a static website consisting of a simple HTML page with Javascript integrations to Google Cloud Functions. Those functions provide CORS management and API key hiding for API calls to Dialogflow, InContact, and BlueJeans.
Application Flow
Execution
Screenshots of Client and Agent interfaces during a contrived exchange below.
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